NOTICE OF VACANCY The Lower Rio Grande Valley Development Council (LRGVDC) is advertising for the following position: OMBUDSMAN I (HEALTH & HUMAN SERVICES DEPARTMENT) LOCATION: 301 W. RAILROAD ST., WESLACO SALARY: Starting $37,000 to $40,000 (Final Salary Commensurate Upon Education/ Experience) DUTIES: Performs moderately complex (journey-level) mediation work.
Work involves assisting nursing home and assisted living facility residents resolving grievances and investigating complaints.
Works under general supervision, with limited latitude for the use of initiative and independent judgment.
Advises on and explains relevant state and federal rules, regulations, programs, and procedures to LTC facility residents or the general public.
Consults with various groups on issues and procedures concerning hearings, and arbitration proceedings.
Facilitates the sharing of information among various parties involved in a grievance, dispute, or claim.
Provides information and assistance to residents of skilled nursing facilities and assisted living facilities; investigates complaints; and communicates with the appropriate parties on behalf of the individuals with a grievance, dispute, or claim.
Contacts affected parties, explains ombudsman services, and explains rights and responsibilities.
Records information on contacts and case actions in applicable systems.
Reviews and organizes supporting documentation to determine whether applicable information has been received.
Assists in resolving or mediating various types of grievances, disputes, and claims.
May recommend final action. QUALIFICATIONS: Experience in counseling, mediation, or dispute resolution work.
Graduation from an accredited four- year college or university with major coursework in business administration, psychology, sociology, or a related field is generally preferred.
Experience and education may be substituted for one another.
Knowledge of pertinent laws and regulations.
Skill in conducting investigations, in mediation and dispute resolution, in computer and office equipment operation, and in the use of interpersonal techniques.
Ability to analyze and prepare documents, reports, and correspondence; to investigate complaints; to recognize problems and identify and facilitate solutions; and to communicate effectively.
CERTIFICATES AND LICENSES REQUIRED: • Valid/ Current Texas Driver's License • May be required to obtain an adjuster's license by the Texas Department of Insurance and maintain the license in good standing.
An employment application and/or detailed job description can be obtained through the main office.
A completed LRGVDC employment application with a resume must be submitted to: Lower Rio Grande Valley Development Council Attn: Eddie Reyes, Assistant Director of Human Resources 301 West Railroad Street Weslaco, TX 78596 DEADLINE: OPEN UNTIL FILLED The LRGVDC is an equal opportunity employer.
Location/Region: Weslaco, TX (78596)