AIM MEDIA TEXAS
Customer Service Supervisor
AIM Media Client Services is seeking a Customer Service Supervisor to join our team!
You will be responsible for leading a team of Customer Service Agents and providing product and service information and resolving subscriber issues with a high level of professionalism in a high call volume center.
•Recruit, hire, train, and terminate customer service agents.
•Provide scripts to read from during phone calls.
•Handle major incidents that cannot be resolved by agents.
•Resolve complaints and order issues.
•Ask customers to provide feedback on agents and customer service experience.
•Keep abreast of new company products and services.
•Analyze data and statistics. •Compile and print reports on overall customer satisfaction.
•Isolate and identify areas of improvement.
•Train agents on how to adequately address problem over the phone or how to write correspondence.
•Work with management on customer service initiatives.
•Utilize social media to respond to customer complaints and praise.
•Supervise customer service staff.Qualifications:
•Experienced call center leader.
•5 plus years of Call Center Management preferred.
•Ability to work in a fast paced, customer service focused environment •Commitment to customer service excellence •Ability to train and motivate a team of 10 call center agents •Strong written and verbal communication skills •Ability to build and grow relationships with clients
To apply: please email your resume to
firstname.lastname@example.org or email@example.com
An Equal Opportunity Employer
Location/Region: Mcallen, TX (78504)